FAQ

How do I contact you for assistance?

Please email support@arcaloot.com or use the "Contact" button at the bottom right side of the page.

What does ArcaLoot mean?

Our name derives from "Arca" (meaning "chest" in Latin) and "Loot," reminiscent of valuable treasures found in games!

How do I clean my mousepad?

To properly care for your mousepad you will need a non-abrasive cloth and some liquid dish soap. Wet the entire mousepad with water and add some liquid dish soap. Then using gentle pressure clean down your mousepad.

Once clean, rinse away any soap suds using cold water and either pat down to dry with a towel or hang up to dry.

We do not recommend machine washing as this can damage the stitched edging/reduce the vibrancy of the colours.

What is the mousepad made of?

The mousepad is made out of a semi-hybrid fabric and coated with a hydrophobic finish. Water will roll right off the mousepad!

It is a "Speed" pad with low friction. Our mousepad has fantastic glide and multiple professional e-sports players are using them.

What are the specifications of the mousepad?

Metric - 40cm x 90 cm x 4mm | Imperial - 15.74" x 35.43" x 4mm

Why did you choose 4mm thickness?

With our mousepads you don't have to substitute style for precision. We created a 4mm pad for comfortable use, but also effective mouse control. Featuring a semi-low friction finish for fast yet precise movements whilst still providing premium comfort.

Do you use AI Art?

No. We are proud to say that all our artwork for mousepads and marketing has been created without AI. 95% of what you see on the ArcaLoot webpage and all our products has been created by Jenny. Some designs were created by other artists in our network.

Do you have an affiliate program?

Yes! We will be working with content creators to have their own code and earn a portion of each sale when used. If you are interested, please email business@arcaloot.com with your content channel and why you would love to join.

Do you have social media?

Yes! You can follow us on the below:

- X (Twitter)
- Instagram
- Facebook
- Tiktok

Do you offer a discount on bulk purchases?

Yes! If you are ordering 5 mousepads or more, please email business@arcaloot.com so we can organise a price for you.

Do you ship internationally?

USA, AUS, UK have their own storage and fulfilment teams.

So when you order from ArcaLoot, the product will be sent from storage within that country from the below postal service:
USA - UPS or USPS
AUS - Australia Post
UK - Royal Mail

If you need any assistance just email support@arcaloot.com