Shipping & Delivery
We aim to process and ship all orders within 2–4 business days. As our distribution teams are small, unexpected delays may occasionally extend this timeframe, but we’ll always work to get your order out as quickly as possible. For more details, please see our Shipping Policy.
For customers located in the EU and Canada only:
Your order may be subject to import duties and taxes (including VAT) once it arrives in your country. ArcaLoot is not responsible for these charges. These charges are set by your local customs authority and if they are applied, they are your responsibility as the customer. Before placing your order, you will be asked to agree to our EU/Canada shipping terms, which outline these potential costs. Please note that if you are using a VPN, these terms may not appear during checkout—this is outside of ArcaLoot’s control and is not the fault of ArcaLoot. For more details, please see our Shipping Policy
Returns, Exchanges & Refunds
If your purchase isn't quite right, return for a refund within 14 days of receiving your item. Items must be unused, in its original packaging, and in the same condition as received. Refunds will be processed via the original payment method.
Shipping costs, including return shipping fees, are non-refundable, unless the return is due to an error on our part or a verified manufacturing defect. If you wish to exchange an item/refund an item due to a change of mind, the additional shipping costs will be the customer’s responsibility.
For more details, please see our Refunds Policy.
If you would like to request a return and have read and understood the Refunds Policy, then please fill out the contact form here.
We do not offer direct exchanges. If you need a different size or item, please request a return and place a new order for the item you want.
Shipping costs, including return shipping fees, are non-refundable, unless the return is due to an error on our part or a verified manufacturing defect. If you wish to exchange an item/refund an item due to a change of mind, the additional shipping costs will be the customer’s responsibility.
For more details, please see our Refunds Policy.
If you would like to request an exchange/refund and have read and understood the Refunds Policy, then please fill out the contact form here.
Once a return is approved and received at our warehouse, we will process your refund within 10 business days to the original payment method. Please note that additional processing time may be required by your bank or credit card provider.
Shipping costs, including return shipping fees, are non-refundable, unless the return is due to an error on our part or a verified manufacturing defect. If you wish to exchange an item/refund an item due to a change of mind, the additional shipping costs will be the customer’s responsibility.
For more details, please see our Refunds Policy.
If you would like to request a refund and have read and understood the Refunds Policy, then please fill out the contact form here.
Mousepads
- Gather Your Supplies - You will need a non-abrasive cloth and liquid detergent.
- Wet the Product - Use water to dampen the entire surface.
- Apply Soap - Add a small amount of liquid detergent to your product.
- Gently Clean - Using the non-abrasive cloth, gently scrub the surface with light pressure to remove dirt and debris.
- Rinse Thoroughly - Wash away all the suds using cold water.
- Dry Properly - Pat the product dry with a towel to remove excess water and hang it up to air dry completely.
🚫Do Not Machine Wash - Machine washing may damage the stitched edges and reduce colour vibrancy.
The mousepad is made out of a semi-hybrid fabric and with a hydrophobic finish. Liquid will roll right off the mousepad!
It is a "Speed" pad with low friction. Our mousepad has fantastic glide and multiple professional e-sports players are using them.
It also comes equipped with a non-slip rubber base to keep your mousepad locked in place, no matter how intense the action is.
With our mousepads you don't have to substitute style for precision. We created a 4mm pad for comfortable use, but also effective mouse control. Featuring a semi-low friction finish for fast yet precise movements whilst still providing premium comfort.
No. We are proud to say that all our artwork for mousepads and company branding has been created without AI. 95% of what you see on the ArcaLoot webpage and all our products have been created by the co-founder, Knotica's fiance, Jenny (JezzaJen).
Treasure Cove is the only mousepad design that has been created by another real artist outside our network.
We do offer discounts on bulk purchases. (These prices do not stack with our sale prices, they are for full price items)
2+ orders = 15% off
3+ orders = 20% off
5+ orders = 25% off
10+ orders = 35% off
If you are looking to make an order above 10 mousepads - Please contact us directly at support@arcaloot.com for further discounts!
Company
Our name derives from "Arca" (meaning "chest" in Latin) and "Loot," which is reminiscent of the valuable treasures found in games. Just like in every game, the best loot always comes from a chest.
It sure is! Knotica and AussieAntics, our co-founders are two brothers originally from Sydney, Australia and started ArcaLoot in July 2023.
Our warehouses are located in NSW - Australia, USA and the UK.
Yes! You can follow us on the below:
Yes! We will be working with content creators to have their own code and earn a portion of each sale when used. If you are interested, please email support@arcaloot.com with your content channel and why you would love to join.
Need More Assistance?
Please don't hesitate to send us a message through the chat service directly on this website if you have any unanswered questions! Alternatively you can contact us using the info below.
Company Name: ArcaLoot Pty Ltd
Website: https://www.arcaloot.com
Contact From: Here
Customer service hours:Monday to Friday between 10:00 AM to 8:00 PM
(AEDT)Response Hour:We aim to respond within 24 to 48 hours.
Follow ArcaLoot: